FAQ

1. What are the modes of Payment?

We at the Cakeway provide you the perfect service at lowest possible cost to save your money, keep our administration costs low and provide you 100% security. By accepting Credit Cards. We accept all VISA / MASTER CARD / AMERICAN EXPRESS / JCB / MAESTRO / DINERS.

2. What are the delivery Conditions for Hotel?

Kindly enter the following details Full Name and Address of the Hotel , Telephone Number , Hotel Room Number and last but not the least the recipient's name.

3. What if I do not receive an order confirmation Via Email?

You will receive an confirmation email shortly after we receive your order. If you do not receive this email within four hours please feel free to contact us +91-939-4422233, +91-9949-9959-66 or write to us at cakewayin@gmail.com .

4. Can I change the Delivery address or Delivery date of Order?

We will change the delivery address or delivery date as long as your order has not been delivered. Or is not on its way to being delivered. To request a change to delivery address, Please E-mail us the new address cakewayin@gmail.com.

5. Is it safe to use my Credit Card Online?

We are using PayU Payment Gateway. Our Payment gateway is a VeriSign Secured gateway and your credit card information is encrypted and is sent for processing using SSL ( Secure Socket Layer) technology. Even we do not get the card number etc.

6. How safe is my personal information?

Cakewayin@gmail.com does not rent or sell information they receive from web orders or email registrations to third parties.

7. Why if my Shopping Cart is empty or there is Error or Empty Form?

If the products you have selected is not showing up in your shopping cart, there may be a Cache Memory problem in your PC so please enable the cache memory tab. Or you may close and reopen the browser and again enter our website Cakeway still if you face any problem you can call on +91-9394422233 or +91 9949-9959-66 or write to us at cakewayin@gmail.com .

8. How do I know Delivery Date?

We provide you with a Calendar as soon as you click on BUY button to choose an item for delivery. Just check the Calendar in the landing page for an idea about availability of date and product.

9. Can I mention Specific Delivery time?

Yes, you can mention specific delivery time in the Instructions to comment box in the Order form. However please note that we do guarantee delivery of your order on your chosen date but do not guarantee the time always.

10. What if there is problem in Product or Non-Delivery ?

If there is any problem in product or quality or non delivery of the products you should mail us within 2 hours of the delivery.For any Warranty and Quality the manufacturing brand is responsible we are not responsible for the same We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire,Earthquake,Strike,Rains,Floods,Delivery Vehicle Failure,Accidents etc.)

11. Will My Product look same as Shown in the Picture?

Yes, Cake decoration will be 75-90% same as shown in pic ( Some times slightly /completely different than image displayed.) , and Flowers Decoration Shown in this Picture may differ in shape and size depending on availability and the City.

12. Will my Order Deliver on same day I order?

Yes, Orders Placed before 4:00 PM IST will be considered for same day delivery , Even your orders placed on Occasions Like Valentine's day, Fathers day, Mothers day. Diwali, Rakhi etc , at time's may not be considered for same day delivery.

13. Do you deliver Order on Sundays and National Holidays?

Yes, Even your orders placed for Sunday or national holiday are also guaranteed for delivery but you can call on +91-939-4422233 or mail us on cakewayin@gmail.com and get the confirmation of delivery.

14. Do you Deliver Midnight Order?

Yes, For midnight delivery prior intimation is required and is available for limited cities only. It will be charged extra apart from delivery charges, you can call on +91 939 4422233 or email us at cakewayin@gmail.com and get the confirmation by email of Midnight Delivery before Ordering.(P S :- If order is not delivered in night, it will be delivered next day morning and night charges paid will be adjusted in morning delivery.)

15. Do you deliver at Early Morning?

Yes, For early morning delivery prior intimation is required and is available for limited cities only. It will be charged extra. You can call on +91-939 4422233 and get the confirmation by email for Morning Delivery before Ordering.

16. What if Recipient is Not There at the Given Address?

If Recipient is not there at his delivery address then the order will be considered as delivered second attempt to deliver this order will be chargeable. Cakes and Flowers are Perishable items delivery will be made only once.

17. Can I Send Some Message along with the Order?

Yes, you can send your personal message along with flowers by typing it in the Message box in the Delivery Address form it will be delivered on delivery slip or small gift card.(P S this is not guaranteed and might not be delivered due to un-avoidable circumstances)

18. How do i know Cakeway.in has received my order or not?

As soon as we receive your order, an email is sent to the email id provided in the checkout form.

19. How are Flowers Delivered?

All the Fresh flowers are hand delivered by the local florist in the respective cities and a strict guidelines and standard are maintained to ensure that the flowers are fresh and are up to the standard laid by the industry.

20. How do i come to know my order is Delivered Fine?

Cakeway guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. Also if by any reason the order can't be filled, you will be contacted by our customer service as soon as the florist reported his delivery problem. If you know that the order did not reach at its delivery destination you may contact us at cakewayin@gmail.com to claim a non delivery with reference to your Order Number.

21. When will the Order Delivered at What Time?

We are guarantee to delivery on time. Based on your delivery date and time .

22. What if My Order is Not Delivered on my desired date?

In rare cases like these, your amount will be refunded. Read our Returns for more information.

23. What Items can be sent along with the Order?

All the items mentioned on the site can be sent along with the orders but if you have anything that is not available on our site, you can always ask for the same on +91 9394422233/66 and you will be given the Quote. Please note that Alcoholic Beverages or items are not allowed to sold online in India.

24. What if we wish to cancel the Order?

If you wish to cancel the order there will be 50% cancellation charges and you have to mail the cancellation mail 1 day in advance (24 hours) before the delivery date of the product at cakewayin@gmail.com.If you wish to cancel the order on the delivery date then there will be no refund for the amount paid.

25. What is Free Shipping?

Free Shipping is available: Shipping , Please confirm on 09394422233 or mail us on cakewayin@gmail.com for more details.

26. What if Cake Melts and Flowers are Dry?

Dear Customer we take a full precaution to deliver Cakes and Flowers in Good Condition, however, many a time these problems occur due to teat, higher temperature, traffic, more attempt of delivery if recipient is absent, try to deliver at customer recommended time, delivery boy takes time to find the address/recipient if in School, College, Hospital, Hotel, Hostels, Improper/In complete Address, Change of address by the recipient etc. We do not take or Guarantee for such mentioned or any other case caused.